Below are a few of the most commonly-asked questions about claiming, winning and receiving prizes from our games. If you don't see
your question/answer listed here, you might try a different section in the
Need Games Help? pull-down menu.
Q: I have a ton of "tokens," but what are they and what can I do with them?
A: Tokens are our "virtual prize currency." You can win (or lose) tokens through a number of our games (Video Poker
and Big Shot Roulette, to name a couple). These tokens have no monetary value, but can be converted into prize drawing tickets for pogo.com's
Daily, Weekly or Monthly prizes. The more tokens you win in our games, the more tickets you can "buy" to our drawings when you cash in your tokens.
To enter our prize drawings, simply hit the "Cash In" button in any of our games that give out tokens. This will bring you to our Ticket Changer,
where you can choose to "spend" your tokens on our prize drawings. If you clicked "Cash In" by accident, you can leave the Ticket Changer without
spending any tokens.
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Q: Can tokens I have in one game be used in another game?
A: Of course! Think of your token balance as a "wallet". You'll carry this "wallet" of tokens between all our games that use tokens
and can wager them as you like. Whenever you choose to enter one of our prize drawings, you'll be "spending" tokens from this virtual "wallet".
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Q: Do my tokens go away if I don't use them by the end of a month?
A: Nope! Tokens you win will stay in your account until you decide to exchange them for tickets to our prize drawings. To enter our
prize drawings, hit the "Cash In" button on any of our games that pay out tokens. Check here for details.
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Q: What happens when I win a Jackpot prize?
A: Once you've won a Jackpot prize, you'll need to complete a couple of steps before you get your check:
1. First off, you'll be directed to a page where you can confirm your e-mail address. If your e-mail address is incorrect, you'll need to fix it here.
(We need a valid e-mail address to send your prize confirmation e-mail.)
2. Once you confirm your e-mail address, we'll send out a prize e-mail to you that contains a URL to claim your prize.
3. This prize claim page will ask you for a mailing address and also ask you to confirm that you're eligible to win the prize.
4. Once you fill out this prize claim page, we'll get started on sending your Jackpot prize!
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Q: Where can I go to see what prize(s) I've won?
A: To check what prize(s) you've won, simply click the "My Prize History" tab above. Here, you'll be able to see what prizes, if any, you have won.
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Q: How long does it take for me to get my prize?
A: We try to send out prizes within 60 days after you have claimed your prize, although results may vary.
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Q: When I win a Jackpot prize (or tickets for a daily prize), the game says that a new window will open up for confirmation, but it never does. What can I do to make sure I get my prize?
A: Sometimes your Internet service provider can be a bit slow in recognizing new Net computer names, and may time out when trying to connect to our prize system.
To solve this, simply click the "My Account" button above and then click the "Edit E-mail" link. Then enter your current e-mail address and press the "Finished" button. Our prize system will send you a new confirmation e-mail telling you where how can claim your prize.
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