Pop-up Blocker Help

Overview

At Pogo.com, our games and features use pop-up windows, so if you have a pop-up blocker installed, you might have trouble playing our games. Fortunately, most pop-up blockers can be set to allow specific, trustworthy websites, like Pogo.com, to open pop-ups when they need to.

Common problems caused by pop-up blockers

My game window never appears- Many of our games appear in pop-up windows, so if you click on "Play Now" and no window opens up, then you may have a pop-up blocker installed. Please note that if you click on a game and a window does open, but the game never appears in the new window, then the problem is probably with your Java plug-in. Once you have confirmed that your pop-up blocker has been disabled, you may want to run our Java plug-in test.

My table never appears- In some of our multi-player games (like Spades or Checkers), you need to join or set-up a table to play. If you click on the Play or Watch buttons, but no table window opens up, then you probably have a pop-up blocker installed.

I can't view player profiles- When you click on a player's name in chat, you will see an option to "See Profile." If, when you click on this link, no Player Profile window appears, then you probably have a pop-up blocker installed.

How to disable your pop-up blocker

Hold down the (CTRL), ALT, or SHIFT key

Many pop-up blockers can be temporarily disabled by holding down the Control (CTRL), ALT, or SHIFT key when you click a link. For example, before you click the Play Now button, hold down the Control, ALT, or Shift key. Be sure to continue to hold down the key until the pop-up window appears. To test if your pop-up blocker can be disabled this way, run the pop-up blocker test again, but this time, hold down the (CTRL), ALT, or SHIFT key.

If holding down these keys doesn't help...

There are many different pop-up blocker programs out there, and the directions for disabling each one are different. The following is a set of general instructions designed to show you where to start looking for your pop-up blocker. These instructions use Internet Explorer and Windows XP as an example, but many browsers are similar.

1. Check your internet browser's toolbar. Pop-up blockers are often visible there:

  • Go to the View menu at the top of your browser.
  • Under View you should see a menu option for Toolbars
  • Under Toolbars you should see options for Standard buttons and Address bar
  • If there are other toolbars listed that are checked, try disabling them by un-checking them and running the pop-up blocker test again.

2. Look in the "notification" area near your system clock.
Many popular internet security programs include pop-up blockers. These security programs often display a little icon by the clock in the corner of your computer screen. Double-click the little icon and look for any instructions regarding pop-up blockers. Each security program is very different, so you will need to consult your documentation for directions about how to disable these pop-up blockers. If you don't have this documentation, try checking their website for more information.

3. Consult your browser's help system
If the steps above don't work, we suggest consulting your browser's help system:

  • Go to the Help menu at the top of your browser (note that this is different from the Pogo help system which is a link in the web page).
  • Click Help and select the Contents and Index option
  • Search for the word "pop-up" or "popup"
  • If there are other toolbars listed that are checked, try disabling them by un-checking them and running the pop-up blocker test again.

Please note that site-specific disabling of the popup blocker will not work on Pogo. The popup blocker will need to be completely disabled in order to function correctly on Pogo.